I do not have access to my account and someone else is abusing it.**They are sending me...

GetHuman-sjbassen's customer service issue with Facebook from May 2018

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Before contacting them, items GetHuman-sjbassen may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sjbassen's own words
I do not have access to my account and someone else is abusing it.**They are sending me texts with **** attached to them. They have blocked my email and changed my password. I no longer can get into my account.**PLEASE RESPOND TO THIS!**I need the email changed from *****@***.com which I no longer have access to to *****@***.com.**I have sent my passport * times to the facebook team.**PLEASE HELP**Sarah
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Customer service issue
Reported by GetHuman-sjbassen
May 26th, 2018 - 6 mons ago
I have an issue with Facebook too
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GetHuman-sjbassen started working on this issue
May 26th 9:34pm