My father had a facebook account under the name Billy Wayne Sells, with a picture of he...

GetHuman-brandyjs's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-brandyjs's own words
My father had a facebook account under the name Billy Wayne Sells, with a picture of he and I on there. His cover photo is my family. My father's phone messed up and logged him out of facebook. He has since created a new account with his phone number. But would like to log back in to the old one. Is there a way to do so? We dont know the password and cant use the phone number that was associated with it to get a code to reset the password
GetHuman-brandyjs did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-brandyjs
May 26th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 41 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-brandyjs started working on this issue
May 26th 8:41pm
GetHuman-brandyjs indicated the issue is not fixed yet.
May 27th 3:18pm
GetHuman-brandyjs indicated the issue is not fixed yet.
May 27th 3:19pm
GetHuman-brandyjs shared this issue with others over email
May 27th 3:20pm