I got a new phone. I am trying to log in to my Facebook via the app and it’s saying it...

GetHuman721318's customer service issue with Facebook from May 2018

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The issue in GetHuman721318's own words
I got a new phone. I am trying to log in to my Facebook via the app and it’s saying it’s sending an sms text to verify it’s me. I’m not getting that text so I trie to log into my Facebook on my regular computer but that’s asking for a code generator from my app, which I don’t have access to either. I also tried submitting a pic of my drivers license and heard nothing back. How do I regain access to my account!?
GetHuman721318 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman721318
May 26th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 16 customers so far
Similar issue to 554 others
2 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman721318 started working on this issue
May 26th 7:03pm