I am locked out of account and it keeps telling me when I try to log in that an SMS cod...

GetHuman-brentrou's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-brentrou's own words
I am locked out of account and it keeps telling me when I try to log in that an SMS code will be sent to me shortly (because I do not have the *-digit code for the code generator and apparently I previously set my security settings for a two-step authorization process). The code never comes via text and when I hit “resend” it gives an error message. I am concerned someone may have hacked my account and provided a phone number other than my own, which may be why I’m never receiving the code, because I’ve never had this issue before.* I submit my driver’s license and explain the issue on the screen I’m sent to after stating I’m can’t receive SMS code and nothing ever happens. This has been going on for at heart three days now and I really need to log on due to job-related stuff. I am desperate for help.
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Customer service issue
Reported by GetHuman-brentrou
May 26th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 188 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-brentrou started working on this issue
May 26th 4:19pm
GetHuman-brentrou indicated the issue is not fixed yet.
May 27th 7:00pm
GetHuman-brentrou indicated the issue is not fixed yet.
May 27th 8:37pm
GetHuman-brentrou indicated the issue is not fixed yet.
May 29th 6:18pm
GetHuman-brentrou indicated the issue is not fixed yet.
May 29th 7:21pm