I have forgotten my password and pressed on the 'forgotten password' link. When I try t...

GetHuman-emiliori's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-emiliori's own words
I have forgotten my password and pressed on the 'forgotten password' link. When I try to login or recover my password is re-directs me to the 'recover your account' page. I then enter my mobile name to search for my account but it doesn't come up. I then enter my email and mobile phone number and neither are found on the sever. This is very frustrating and i would like to know why this keeps occurring and how to recover my account.
GetHuman-emiliori did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-emiliori
May 26th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 639 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-emiliori started working on this issue
May 26th 6:54am
GetHuman-emiliori indicated the issue is not fixed yet.
May 26th 7:01am