My name is Jean Sanderson and my Facebook account has been hacked and I am unable to lo...

GetHuman-banshe's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-banshe's own words
My name is Jean Sanderson and my Facebook account has been hacked and I am unable to login to the account. How do I go about getting back into my account so I can change the password? The phone number linked to the account is ***-***-****. I have tried the account recovery option on Facebook but I do not receive the SMS message during the process. Any help in recovering my account is very much appreciated.**Thank you
GetHuman-banshe did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-banshe fixed the problem
I sent FB a picture of my ID to an email address I had access to
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Facebook

Customer service issue
Reported by GetHuman-banshe
May 26th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
GetHuman-banshe shared how to fix
Seen by 7 customers so far
Similar issue to 664 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-banshe started working on this issue
May 26th 12:12am
GetHuman-banshe indicated the issue is not fixed yet.
May 26th 1:58am
GetHuman-banshe indicated the issue is not fixed yet.
May 26th 1:59am
GetHuman-banshe confirmed the issue is fixed. Hooray!
May 27th 11:47am