A few months ago my Facebook was hacked and the email was changed so I could not access...

GetHuman-oganesya's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-oganesya's own words
A few months ago my Facebook was hacked and the email was changed so I could not access the account nor recover it. I emailed Facebook many times asking for help to recover my account but they said the issue has been resolved. My Facebook name was Karine Oganesyan. I have thus made a new account with the same name but a different email. I would like to close the first account because many of my friends have said that they have received inappropriate pictures and messages from the first account.
GetHuman-oganesya did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-oganesya
May 25th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 597 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-oganesya started working on this issue
May 25th 11:00pm
GetHuman-oganesya indicated the issue is not fixed yet.
May 27th 12:01am