My ex stole my purse with my phone, hacked my email and facebook and changed my passwo...

GetHuman-jkooyma's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-jkooyma's own words
My ex stole my purse with my phone, hacked my email and facebook and changed my passwords. I have recovered my gmail account, but have not been able to recover my facebook yet, as I have two - factor authentication set up but no longer have my phone. I have tried many times to get codes sent to my email but they never arrive. Same wth texts. I have the same phone number. *At one point I was directed to send a photo of myself with a code written in paper but I have had no response. *It's really imperative that I regain access to my account.
GetHuman-jkooyma did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-jkooyma
May 25th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 397 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jkooyma started working on this issue
May 25th 7:10pm
GetHuman-jkooyma indicated the issue is not fixed yet.
May 25th 9:36pm
GetHuman-jkooyma indicated the issue is not fixed yet.
May 26th 8:13pm
GetHuman-jkooyma indicated the issue is not fixed yet.
May 26th 8:40pm