Hi there***My email *****@***.com was hacked *days ago. It's a very very old address wh...

GetHuman-rickieh's customer service issue with Facebook from May 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rickieh's own words
Hi there***My email *****@***.com was hacked *days ago. It's a very very old address which I only used to log in to my facebook and instagram profile.**I opened it around ****. **I have two hotmail accounts linked to my * Facebook profiles.*******@***.com*&******@***.com (this is the email that has been hacked)**I havent sent emails from either of those addresses for the best part of a decade, so **% of the questions on the Microsoft recovery form DO NOT apply to my situation and my phone number linked to the account has been closed for a number of years.**Regrettably, someone has hacked my* *****@***.com email address and changed the password which is stopping me from accessing my facebook profile and also my instagram page. **Please could you help me reset my password so I can regain access. That is all I'm asking.**I am a TV and Radio Personality from the UK and this is hampering my job not being able to access my social media.**Please feel free to google me*my name is: Rickie Haywood-Williams **My profile name*- on Twitter: @rickiehw (Verified)*- on Instagram: @rickiehw (Verified) (although this has been hacked due to my hotmail email situation!)*- snapchat: rickiehw*- Facebook: Rickie Haywood-Williams (* profiles, one has been hacked)**Ive worked for the BBC, MTV and Kiss FM radio for over **years and have never had any problems until now. I have been HACKED!!!!**Please can you show some discretion and help me, I have no reason to lie. I am a public figure and use my social media for work. Please help as this is affecting my daily jobs.**Many thanks **Rickie Haywood-Williams
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Customer service issue
Reported by GetHuman-rickieh
May 25th, 2018 - 6 mons ago
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GetHuman-rickieh started working on this issue
May 25th 4:29pm