Hello, my wifes account has recently been hacked (see link to account below). The langu...

GetHuman-stevesex's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-stevesex's own words
Hello, my wifes account has recently been hacked (see link to account below). The language, and contact info has been changed and she is no longer able to claim. we previously submitted a report to your team and was asked to send a photo of my license showing my name and dob, which I did. I received an emails twice (once in English, one in the language that my account has been changed to) telling me that my issue was resolved. I still do not have access to my account and it is sending out spam links to all my contacts. Please help me regain access to my account, I have photos of my newborn baby and my wedding in my account that I cannot lose. *https:**m.facebook.com*courtney.blair.***?tsid**.*****************&source*result*Thanks,
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Facebook

Customer service issue
Reported by GetHuman-stevesex
May 25th, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-stevesex started working on this issue
May 25th 11:49am
GetHuman-stevesex indicated the issue is not fixed yet.
May 25th 12:51pm
GetHuman-stevesex confirmed the issue is fixed. Hooray!
May 28th 12:52pm