I had to reset my phone and reinstalled Facebook because of the *-step Verification it...

GetHuman716852's customer service issue with Facebook from May 2018

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Help with my Facebook issue
Before contacting them, items GetHuman716852 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman716852's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman716852 will want to follow the link below to head to their help center. We will check on GetHuman716852 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman716852's own words:
I had to reset my phone and reinstalled Facebook because of the *-step Verification it wanted to text me a code my cell phone service is turned off so I could not get the code texted to me so I followed with the recommendation of a picture of myself holding a sign I did that three times and still have not been able to access my account
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman716852
May 25th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 11 customers so far
Similar issue to 141 others
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Timeline
GetHuman716852 started working on this issue
May 25th 5:15am