- I cannot login after adding Two-Factor Authentication - because I cannot access Code...

GetHuman716616's customer service issue with Facebook from May 2018

648 similar
1 following
Help with my Facebook issue
First: share to improve GetHuman716616's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman716616's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman716616 will want to follow the link below to head to their help center. We will check on GetHuman716616 later to make sure it's all set or try to help escalate.
The issue in GetHuman716616's own words
- I cannot login after adding Two-Factor Authentication - because I cannot access Code Generator on my phone or desktop.*- After my Messenger was hacked & my identity was stolen (reported), I changed my password and added Two-Factor Authentication, which is causing the problem.*- None of the solutions they suggest work.*- I cannot access Code Generator *- I do not receive the SMS they tell me I will receive. I believe they may have my wrong phone number (or the hacker is receiving responses).*- As instructed, I've sent in a photo with a number they supplied to verify my identity. I got no response, so did this * more times, all with no response.*- I have changed my password again, but still no solution.*- I find no help on Help, and cannot post a question because I can't log in.*- I have followed Facebook's instructions, but some fixes require me to log in first, which I can't.
GetHuman716616 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman716616 fixed the problem
We are waiting for GetHuman716616 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman716616 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman716616
May 25th, 2018 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 648 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman716616 started working on this issue
May 25th, 2018 2:19am