- I cannot login after adding Two-Factor Authentication - because I cannot access Code...

GetHuman716616's customer service issue with Facebook from May 2018

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The issue in GetHuman716616's own words
- I cannot login after adding Two-Factor Authentication - because I cannot access Code Generator on my phone or desktop.*- After my Messenger was hacked & my identity was stolen (reported), I changed my password and added Two-Factor Authentication, which is causing the problem.*- None of the solutions they suggest work.*- I cannot access Code Generator *- I do not receive the SMS they tell me I will receive. I believe they may have my wrong phone number (or the hacker is receiving responses).*- As instructed, I've sent in a photo with a number they supplied to verify my identity. I got no response, so did this * more times, all with no response.*- I have changed my password again, but still no solution.*- I find no help on Help, and cannot post a question because I can't log in.*- I have followed Facebook's instructions, but some fixes require me to log in first, which I can't.
GetHuman716616 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman716616
May 25th, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 6 customers so far
Similar issue to 648 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman716616 started working on this issue
May 25th 2:19am