Hi, I am reaching out for a friend as he no longer has access to his account. Long stor...

GetHuman-carlygoo's customer service issue with Facebook from May 2018

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The issue in GetHuman-carlygoo's own words
Hi, I am reaching out for a friend as he no longer has access to his account. Long story short I help make is profile for him over ** years ago. With that said I also created a yahoo account for him that he nor I no longer have access too. He has been able to login just fine over the years but did not update his current email. When he got prompted to change his password yesterday, he did so, but then has been locked out since even when entering the new password. The only way to recover the account is with this old email that we cant get into. I have talked with Yahoo customer support but they informed me the account has a virus on it. Also- I was young (and immature) and created this account using a bogus name and phone number. It has been so long that I can't remember what i put down in the information boxes. I only made that yahoo account so i could help my friend get his facebook all those years ago... Can you please help? Facebook has a lot of memories that people like to keep and he is upset about loosing them.Thank you!
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Customer service issue
Reported by GetHuman-carlygoo
May 24th, 2018 - 6 mons ago
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-carlygoo started working on this issue
May 24th 6:39pm