I set up a Facebook a*c a few years ago but have never used it but I did give an email...

GetHuman-juliajed's customer service issue with Facebook from May 2018

331 similar
1 following
Help with my Facebook issue
First: share to improve GetHuman-juliajed's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-juliajed's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-juliajed will want to follow the link below to head to their help center. We will check on GetHuman-juliajed later to make sure it's all set or try to help escalate.
The issue in GetHuman-juliajed's own words
I set up a Facebook a*c a few years ago but have never used it but I did give an email address and password. Now you don't recognise it. Found out someone else with same name as me has an a*c (impossible as I have an unusual surname & there is only one of me with my Christian & surname) I checked.The woman using my name is a lot younger than me & supposedly lives in Ireland. I live in England. She has posted photos of herself - I presume. I am an older woman & not very technical - don't know what to do.
GetHuman-juliajed did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-juliajed fixed the problem
We are waiting for GetHuman-juliajed to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-juliajed fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-juliajed
May 25th, 2018 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 10 customers so far
Similar issue to 331 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-juliajed started working on this issue
May 25th, 2018 10:15am