Everytime I go to log into my account it takes me to a page where they want me to secur...

GetHuman715033's customer service issue with Facebook from May 2018

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The issue in GetHuman715033's own words
Everytime I go to log into my account it takes me to a page where they want me to secure my account. They ask me to change my password, want my current password which I don't remember, then a new one. Everytime I try to request a new password I get sent the same exact code and when I enter it I get a message saying I've entered too many codes and to try again later. I would like to get back on my Facebook please....
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Customer service issue
Reported by GetHuman715033
May 24th, 2018 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 240 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman715033 started working on this issue
May 24th, 2018 5:38pm