Hi Facebook support,**I have been having issues accessing into our Company Facebook acc...

GetHuman714758's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman714758's own words
Hi Facebook support,**I have been having issues accessing into our Company Facebook account. When I went to log in on Monday it brought me to a verification of an ID page for our FB name. Our FB profile was set up approx. * or more years ago under a personal name. As this name is ‘Epilepsy Congress’ this is not in fact a real name so I cannot send ID to verify the name. I am still unable to access into our account. Can someone help me to access it and change and or update our settings?**Please advise as soon as you can as this is very urgent.
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Facebook

Customer service issue
Reported by GetHuman714758
May 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 190 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman714758 started working on this issue
May 24th 4:17pm
GetHuman714758 indicated the issue is not fixed yet.
May 25th 8:00am
GetHuman714758 indicated the issue is not fixed yet.
May 25th 8:09am
GetHuman714758 indicated the issue is not fixed yet.
May 25th 8:10am
GetHuman714758 indicated the issue is not fixed yet.
May 28th 8:15am
GetHuman714758 indicated the issue is not fixed yet.
May 28th 9:04am