My name is Andy Stutsman. I believe my Facebook account has been hacked. I was able...

GetHuman714518's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman714518's own words
My name is Andy Stutsman. I believe my Facebook account has been hacked. I was able to reset my password and login yesterday and everything was in Arabic. I quickly got booted out and when I went back to try and reset my password again the only emails I have an option of sending the code to is the old email address *****@***.com that I believe was hacked and I can’t get into, and another email address that is not mine. I sent my photo id and was emailed back that it was already resolved except I still can’t log in and also can’t reveive a code to unlock. They used to send a text to my mobile ***-***-**** when something like this happened but it only gave the option for two email addresses that I cannot access. Please help as I’m nervous about who is using my account.
GetHuman714518 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman714518
May 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 39 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman714518 started working on this issue
May 24th 3:18pm
GetHuman714518 indicated the issue is not fixed yet.
May 24th 5:01pm
GetHuman714518 indicated the issue is not fixed yet.
May 26th 12:35am
GetHuman714518 indicated the issue is not fixed yet.
May 26th 1:12am