I am the owner of Scudder Taylor Oil on Cape Cod in Massachusetts. My name is Lauren F...

GetHuman-lulustra's customer service issue with Facebook from May 2018

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The issue in GetHuman-lulustra's own words
I am the owner of Scudder Taylor Oil on Cape Cod in Massachusetts. My name is Lauren Fawcett Strachan. We own both the Scudder Taylor Oil and the less preferred Scudder Taylor Fuel facebook page. The real problem is the fact that many years ago, our former employee name Richard "****" Robbie created our Scudder Taylor OIL facebook page per our request and gave his information as the admin. Now that he is no longer at the company we had to create Scudder Taylor Fuel (not the correct name of our company) to represent us. I've recently spoken to Richard or **** Robbie and he has no idea how he can access the facebook page to authorize us to admin it from here on out since he hasn't used it in many years. The Scudder Taylor OIL facebook page looks horrible, has false and outdated company information and is an extremely harmful to our company image that is incredibly important to us. **** has given you permission to make me Lauren Strachan the admin but we have got to get this taken care of immediately as this damage can not go on any longer. **** has also given you permission to contact him at ***-***-****. He will also write a certified note if that is what you need but we desperately need your help to manage this site. My contact telephone number is ***-**d*-**** and my email is *****@***.com.*Again the website that I need admin authorization for is Scudder Taylor Oil. * Thank you.
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Customer service issue
Reported by GetHuman-lulustra
May 24th, 2018 - 8 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-lulustra started working on this issue
May 24th, 2018 3:14pm