Dear Facebook, *I am one of the Facebook user who lost the access to my account. I just...

GetHuman-ketyapa's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-ketyapa's own words
Dear Facebook, *I am one of the Facebook user who lost the access to my account. I just lost my phone and everything's gone include facebook. My account has been created by one of my friend since i don't know how at the first place so the created facebook for me and i've using my account for such long time with only my phone ( meaning that i have never logged out or logged in to any other devices) so i lost my phone now i get a new one but i don't know what is my email and password for my account. I have tried many methods from facebook by resetting password or recovering acc but no luck because it doesn't seems like my profile contains any information that facebook can reach or send to. *Please help me recover my account and reset a new password so i can add my phone number and email for better security.*And i am so happy to submit my ID or any relevant documents to facebook at anytime for regain the access to my account. **Thanks,
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Customer service issue
Reported by GetHuman-ketyapa
May 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 13 customers so far
Similar issue to 204 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ketyapa started working on this issue
May 24th 8:10am
GetHuman-ketyapa indicated the issue is not fixed yet.
May 25th 4:05am
GetHuman-ketyapa indicated the issue is not fixed yet.
May 25th 4:06am
GetHuman-ketyapa indicated the issue is not fixed yet.
May 30th 2:01am