Today a man came to my home to pick up a television he said I promised to sell him for...

GetHuman-ttennent's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-ttennent's own words
Today a man came to my home to pick up a television he said I promised to sell him for $***. I had no idea what he was talking about and he was getting irritated with me as if I were playing around with him. He showed me the conversation we supposedly had on Facebook. The account was under Jos Gutierrez. The address given was my address and the direction was accurate. Only I am not on Facebook. I am not selling a **" TV and my name isn't Jos Gutierrez. Please remove my information from your site. I have a terrified child in my home not wanting to sleep in her bed after the incident.
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Facebook

Customer service issue
Reported by GetHuman-ttennent
May 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 604 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ttennent started working on this issue
May 24th 3:00am
GetHuman-ttennent indicated the issue is not fixed yet.
May 24th 4:01am
GetHuman-ttennent indicated the issue is not fixed yet.
May 27th 10:10am