Just got a different phone in and I'm trying to log into my account and it's telling me...

GetHuman-elideth's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-elideth's own words
Just got a different phone in and I'm trying to log into my account and it's telling me that it does not exist and on my old phone it has my email and everything on there I have an old phone that I've had for years just hook it up to Wi-Fi and when I check that Facebook it has the email that I entered which is telling me on my new phone did it does not exist so I don't understand why I cannot get on Facebook or log-in at all
GetHuman-elideth did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-elideth
May 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 372 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-elideth started working on this issue
May 24th 2:40am
GetHuman-elideth shared this issue with friends on Facebook
May 24th 2:40am
GetHuman-elideth indicated the issue is not fixed yet.
May 24th 6:08am
GetHuman-elideth indicated the issue is not fixed yet.
May 24th 6:10am