My fb is disabled because it got hacked.

GetHuman-maamluce's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-maamluce's own words
Log in ... My fb account amber villarreal lucero has been disabled. A Wendy lafontaine msgd me on msgr claiming to wrk for the govt grant dept. I was asked a series of questions about myself, my address, my fb info. I noticed that there was a pc logged in on firefox from Nigeria. So i changed my pw. Then i was logged out of my fb and sent to the login page where the phone number, email, and even trusted contacts were all changed and my pw wasnt correct. I got to a place where i was asked to upload my id to prove i owned my acct. But it wont let me upload anything because chrome stops due to low memory. The email to my acct is *****@***.com and i have access to it. The phone number i used to create the acct is **********, but i no longer have that phone.
The help center solutions are either not helpful or arent wrking properly
I want back in my account
I have an issue with Facebook too
How GetHuman-maamluce fixed the problem
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Facebook

Fb and msgr
Customer service issue
Reported by GetHuman-maamluce
May 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 670 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-maamluce started working on this issue
May 24th 2:27am
GetHuman-maamluce indicated the issue is not fixed yet.
May 24th 3:37am
GetHuman-maamluce indicated the issue is not fixed yet.
May 25th 2:37pm
GetHuman-maamluce indicated the issue is not fixed yet.
May 27th 8:04pm
GetHuman-maamluce indicated the issue is not fixed yet.
May 27th 8:05pm