Facebook froze and none of the protocols worked

GetHuman-kikidavi's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kikidavi's own words
Access my account ... I was trying to post on my account this morning when it froze. I tried the recovery procedure from the help center but when I got my * digit code, I entered it and got an "unknown error" pop up which would not allow me to proceed further. I did this several times to no avail. So I deleted my account and created a new one. Now FB is saying that I am not me and trying to make a fake account.
There is no way to contact them directly when their protocols don't work
Reinstating my account
Been a customer so long I can't remember when I wasn't
Tried BBB, tried their ID report protocol, tried to respond to their emails sent to tell me that my attempt to make another account was deactivated by them for impersonating me.
I have an issue with Facebook too
How GetHuman-kikidavi fixed the problem
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Customer service issue
Reported by GetHuman-kikidavi
May 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 7 customers so far
Similar issue to 399 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-kikidavi started working on this issue
May 24th 1:28am
GetHuman-kikidavi indicated the issue is not fixed yet.
May 24th 4:59am
GetHuman-kikidavi indicated the issue is not fixed yet.
May 24th 5:04am
GetHuman-kikidavi indicated the issue is not fixed yet.
May 24th 5:16am
GetHuman-kikidavi indicated the issue is not fixed yet.
May 27th 2:45am