I cannot recover my account and had to open a new one. I would like to delete the old o...

GetHuman-sparksde's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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The issue in GetHuman-sparksde's own words
I cannot recover my account and had to open a new one. I would like to delete the old one since I can't access it. BOTH Old and New are under the same E mail address (*****@***.com), but FB does not recognize it for my Old account. Please Help they both have the same picture but the new one has a daisy frame around it. Thank You
GetHuman-sparksde did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-sparksde
May 23rd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 653 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-sparksde started working on this issue
May 23rd, 2018 11:07pm
GetHuman-sparksde indicated the issue is not fixed yet.
May 24th, 2018 1:44am
GetHuman-sparksde indicated the issue is not fixed yet.
May 25th, 2018 2:09am