On **** my Facebook on my phone logged me out and notified me that someone may have tri...

GetHuman712662's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman712662's own words
On **** my Facebook on my phone logged me out and notified me that someone may have tried to access my account other than me. This was true. So I reset my password and logged back in. On **** my Facebook again logged me out. Upon attempting to log in I was told my password was wrong and the email they were trying to send it to was a very old email from ** years ago. That I no longer have access to. There was no way for me to reset my account. I did try to go through Facebook support at which time I received an email back from Facebook in a different language. I am assuming I have been hacked. Please help me gain access back to Facebook. Thank you
GetHuman712662 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman712662 fixed the problem
We are waiting for GetHuman712662 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid


Customer service issue
Reported by GetHuman712662
May 23rd, 2018 - 8 mons ago
I have an issue with Facebook too
Seen by 6 customers so far
Similar issue to 463 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman712662 started working on this issue
May 23rd, 2018 9:53pm
GetHuman712662 indicated the issue is not fixed yet.
May 25th, 2018 12:27pm