Hello, I logged on today to see my account had been compromised, and immediately took a...

GetHuman-ianzmann's customer service issue with Facebook from May 2018

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The issue in GetHuman-ianzmann's own words
Hello, I logged on today to see my account had been compromised, and immediately took action to secure it, setting up a two-factor login and changing the password. However, I also discovered that the person who had logged onto my account had posted an ad on my facebook page, using my payment method. Now the charge hasn't gone through yet, now I have an impending payment that I would like gone. As well as the advertisement canceled and removed.
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Customer service issue
Reported by GetHuman-ianzmann
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 174 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ianzmann started working on this issue
May 23rd 7:59pm