Hacked account... please read below

GetHuman-briscou's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-briscou's own words
There are two accounts for me the false one that needs deleting the profile photo shows me wearing a light coloured jumper this one as been hacked by someone other than myself....The active one the profile photo shows me wearing a red shirt I need this one to stay active my name is *Brian Lawrence ... Hi I have * accounts on facebook one as been in active for some time now because I could not get into it I set up another one which I currently use often I have just found out someone as now hacked into the account I dont use under my name and is contacting all my friends trying to scam money from them I need your help I have tried to get you delete the account I am not using before without success please can you get in touch with me to say what your willing to do as i am getting a bad reputation
I want the hacked or the account I cant get into deleted you can see the difference by the profile photo on the hacked one someone his using my identity
I have an issue with Facebook too
How GetHuman-briscou fixed the problem
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Facebook

Customer service issue
Reported by GetHuman-briscou
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 541 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-briscou started working on this issue
May 23rd 3:31pm
GetHuman-briscou indicated the issue is not fixed yet.
May 23rd 5:43pm
GetHuman-briscou indicated the issue is not fixed yet.
May 23rd 6:00pm
GetHuman-briscou indicated the issue is not fixed yet.
May 24th 5:17pm