My Facebook account that I've had for over ** years was stolen yesterday and all of the...

GetHuman-raracoog's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-raracoog's own words
My Facebook account that I've had for over ** years was stolen yesterday and all of the recovery information changed to where I could not get access or reset my password. I have sent at least five messages along with an attached picture of my driver's license and every time I just get an automated response back saying that the issue is been sorted out when in fact it has not been fixed. This hacker has access to all of my messages through instant messenger and all of my contacts on Facebook, please help me to recover my account. The email I need added to my recovery options is *****@***.com
GetHuman-raracoog did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-raracoog
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 23 customers so far
Similar issue to 301 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-raracoog started working on this issue
May 23rd 2:48pm
GetHuman-raracoog indicated the issue is not fixed yet.
May 23rd 4:10pm