I used a phone number, which is no longer mine, to create my account. I forgot my passw...

GetHuman-caddoki's customer service issue with Facebook from May 2018

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The issue in GetHuman-caddoki's own words
I used a phone number, which is no longer mine, to create my account. I forgot my password and tried to change it. I got locked out of my account and sent an email address and uploaded pictures of my license and state i.d. still I haven't received any email from Facebook helping me regain access to my account. I tried again this morning, but now I don't even have the option of sending a new email address*i.d. pic, I just get a message that reads "no phone access". It's dire that I access my account as quickly as possible.
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Customer service issue
Reported by GetHuman-caddoki
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 40 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-caddoki started working on this issue
May 23rd 12:54pm
GetHuman-caddoki confirmed the issue is fixed. Hooray!
May 24th 4:58am