Facebook Summit and Lisa U. Richard: Legitimate or Scam?

GetHuman-carpoe's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-carpoe's own words
A friend messaged me that I was in a list of FB users who won money from FB. She said she won $**k and I should check on it. I did and Lisa U. Richard from Facebook Summit replied. She claims to be with Facebook ** hours Centre, and verified that I am in the list as a winner regarding winner of a FB benefit money to claim. I was told that I have $***k financial aid ready to be delivered. She asked some information and I provided them to her. But I have to pay $**** cash deposit*bank transfer to a cashier. She said that the FBI in Washington is aware of this ongoing FB year promo. Please clarify and let me know if this is legitimate and not a scam.
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Customer service issue
Reported by GetHuman-carpoe
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 303 others
0 customers following this
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Timeline
GetHuman-carpoe started working on this issue
May 23rd 11:52am
GetHuman-carpoe shared this issue with friends on Facebook
May 23rd 11:54am
GetHuman-carpoe indicated the issue is not fixed yet.
May 23rd 4:14pm
GetHuman-carpoe shared this issue with friends on Facebook
May 23rd 10:12pm
GetHuman-carpoe indicated the issue is not fixed yet.
May 24th 1:21pm
GetHuman-carpoe indicated the issue is not fixed yet.
May 24th 7:44pm