GetHuman-cgthomps's customer service issue with Facebook from May 2018
Help with my Facebook issue
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GetHuman-cgthomps's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cgthomps will want to follow the link below to head to their help center. We will check on GetHuman-cgthomps later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-cgthomps may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cgthomps's own words
https:**www.facebook.com*profile.php?id************Hacked. Reported *** times. **I’m being harrassed on & off Facebook by a professional hacker who dates my ex partner. **I continually receive likes & notifications for posts I didn’t make and groups I didn’t join. **My activity log has things I didn’t do all through it. **He gets be reported and banned, I explain everything in an extremely detailed way. Their names etc. The proof isn’t just about this illegal and unjustified, highly upsetting THIRTY DAY BAN that will preclude me from contact with family and even my own daughter. Why? For being hacked and messed with as an innocent party using your platform as per your outlined community standards. **There’s more proof! **Consider that My account has been active since ****. With * years of “normal” usage - and EXACTLY the moment I am reporting being hacked **(previous ** months - one which *Facebook even upheld as it occurred from a fake account. You removed the account and reinstated mine, and literally THANKED me for helping keep Facebook safe - much to my elation towards sense of faith in justice). **Now - I explain yet again! Nothing changes! **Mr Zuckerberg, you don’t even take the time to even respond to me - one way or another, with basic human decency. **Simply uphold an illegal, unjustified, emotionally stresful and inconvenient ban upon me. This is a violation of online privacy on a platform that you are responsible for, and I am utterly powerless.**Mr Zuckerberg, I implore you not accept just my words - look at the factual documented and logged actions I took and outlined below, my consistent responses to these reports asking for assistance over and the same time period, and the first hack being from a fake account being UPHELD, in the same exact time frame. That is it! **To reiterate - Everything you need can be PROVEN by simply matching these time frames, versus my reporting and bans exponentially exploding and me offering true, valid explanations in a prompt time frame. **Matters which from the victims perspective and frankly disturbing as this is also happening to my emails. Things such as email passwords needing to be reset etc. This can’t continue. **I will not be silenced on such gross violations of my day to day rights as a human being and in accordance with your very own community guidelines and social responsibilities. **Because of the damage & inconveniences to my links to my loved ones - i am no longer the victim of a jilted ex partner with a diagnosed psychotic hacker and programmer for a boyfriend- I am now the victim of Facebook - And you, Mr Zuckerberg. With recent media outlining your policies and you continually confirming you are the hands on face of this platform. On a platform I’m being digitally assaulted on - I respond with evidence & what do I get? *Every false report (except the first one) has been upheld. **This is the *th or *th time in as many months. So, I should not have even ** day bans, as I’ve only been advised bt you on your community standards and I remove the post, whether On me, as a victim of harassment on the platform you have a legal duty and duty of care to protect. **I have done so much research on this matter and there are things I could have done better to ensure my security - and I will make those changes so that my account can be mine once again. **Please lift this ban. It’s not fair. Otherwise just close the account as I can no longer participate in my own harassment **Regard,**Clint Thompson
GetHuman-cgthomps did not yet indicate what Facebook should do to make this right.
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