Regarding my profile: **https:**www.facebook.com*profile.php?id************I have been...

GetHuman-cgthomps's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cgthomps's own words
Regarding my profile: **https:**www.facebook.com*profile.php?id************I have been hacked in excess of **-** times. Blatantly obvious all the time. It’s my ex partner’s new boyfriend. He is harassing me on & off Facebook and he is a professional in this area. **His name is Erik Allik from Tallin, Estonia. My ex partner is Kristine Kallaste. **I have blocked them. Changed my passwords, new emails. Over & over again. **His intent is very upsetting as he hijscks my account and makes posts that get me banned. It’s not information he seeks, it’s a twisted perversion to just mess with my life. **I get notifications & likes for posts I didn’t make!**He is very crafty and I am feeling very upset, violated and mistreated by him of course, but mostly by Facebook. Whilst I have in the PAST made the odd innocent mistake on a post. I immediately delete and physically respond that I “am sorry, understand and won’t do it again” - and I don’t. Not once. **I report this every time! I give you the info on every report, every time. I have been an innocent party on literally *** hacks. And when I report my explanation WITH the details and telling you who and why it’s happening. I get completely ignored, ZERO responses and then the issue is closed in my support inbox. So you’ve closed it off, wrongly, time and time again and not once investigated or even had the decency to even respond to a innocent, loyak member being HARRASSED, HACKED AND BANNED - WRONGLY! **And you uphold the bans, denying me the ability to effectively communicate with my own daughter, My grandparents, my Aunts & uncles and without any wrongdoing you have ignored me at least ** times. **Please! This can’t go on. You guys need to help the innocent parties and punish the harrassors. Not me. Enough is enough. **It is effecting my mental health and I will require you to close my account permanently if this can not be justly rectified. **Put yourself in my place! I’m being socially assaulted and punished for being victimised, without so much as a reply. **I want to stay on Facebook but I have no faith in this institution considering how I am allowed by you to be harrassed, then ignored and subsequently punished. **So it’s time for Facebook to help me. **Please left this ban. I have never appealed in such a way in ** years of members. Or just close my account as there is zero quality of enjoyment with a hijacked account ruining my social connections. **Thanks**Clint Thompson.
GetHuman-cgthomps did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-cgthomps
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 92 others
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GetHuman-cgthomps started working on this issue
May 23rd 8:36am
GetHuman-cgthomps indicated the issue is not fixed yet.
May 23rd 10:16am
GetHuman-cgthomps indicated the issue is not fixed yet.
May 24th 4:56am