I opened my Facebook account about ** years ago using my first email ever, which was an...

GetHuman-jessymae's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-jessymae's own words
I opened my Facebook account about ** years ago using my first email ever, which was an AOL account. I was signed in on my mobile app. I accidentally signed out*deleted the app and now cannot get back on. I forgot my password and no longer know the password to my AOL account. I opened another Facebook with my Gmail account but want to recover my first one. I have been contacted by several friends saying the have gotten messages from me. So the account that I am locked out of has been hacked. What can I do?
GetHuman-jessymae did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-jessymae
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 19 customers so far
Similar issue to 413 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jessymae started working on this issue
May 23rd 1:04am
GetHuman-jessymae indicated the issue is not fixed yet.
May 23rd 9:54am
GetHuman-jessymae indicated the issue is not fixed yet.
May 24th 9:30pm