OLD and TECHY Challenged- TRULY NEED HELP!

GetHuman-kleehill's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-kleehill's own words
Get help!!! ... I’m OLD and technically challenged! There is something strange going on with my FB account! When I try to view my profile, my FB account photos do not show up - the background one and the little square one in the lower middle! Statement asking for temporary bio...**I need to change my password and be able to get back to my account! Don’t know if I have been hacked, but want to change password and change privacy levels! My FB account SHOULD indicate Karen Lee Hill -Ole Miss.**I truly appreciate your help with these problems!**Most Respectfully,**K*ren Lee Hill**I
This IS especially frustrating because I am unable to talk to someone at FaceBook who can talk me through fixing my problem! My good friend said I needed to get in touch with Technical Support as I may have been hacked!
I know FB has millions of users - I just want to get my password changed and get my account up and going again!!!
Have been a customer ever since I got my first cell phone!
I’ve tried finding a phone number or live chat connection without success!!!
I have an issue with Facebook too
How GetHuman-kleehill fixed the problem
My daughter told me how to fix it!
Please help with my Facebook issue
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FaceBook
Customer service issue
Reported by GetHuman-kleehill
May 22nd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 368 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kleehill started working on this issue
May 22nd 10:11pm
GetHuman-kleehill confirmed the issue is fixed. Hooray!
May 24th 1:28pm
GetHuman-kleehill confirmed the issue is fixed. Hooray!
May 26th 6:16pm