I have forgotten my password and I got a new phone since my iPhone broke. I had to swit...

GetHuman-cjhrx's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-cjhrx's own words
I have forgotten my password and I got a new phone since my iPhone broke. I had to switch over to an android and now none of my recovery information is the same to verify that my account is mine. I really want my Facebook back because I will NOT start a new one. I want all of my pictures, friends, and people I have lost contact with back. I have friends pages that have passed as well that I would not be able to access if I wanted to start a new account. Please HELP!!
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Customer service issue
Reported by GetHuman-cjhrx
May 22nd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 242 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cjhrx started working on this issue
May 22nd 10:10pm
GetHuman-cjhrx indicated the issue is not fixed yet.
May 22nd 11:40pm
GetHuman-cjhrx indicated the issue is not fixed yet.
May 22nd 11:41pm
GetHuman-cjhrx indicated the issue is not fixed yet.
May 23rd 5:18am
GetHuman-cjhrx indicated the issue is not fixed yet.
May 23rd 5:19am
GetHuman-cjhrx indicated the issue is not fixed yet.
May 24th 5:21am