Our BUSINESS Facebook account has been put on hold for three business days. It says tha...

GetHuman711107's customer service issue with Facebook from May 2018

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The issue in GetHuman711107's own words
Our BUSINESS Facebook account has been put on hold for three business days. It says that it was put on hold for copyright because of us using the word "PopSocket", unaware that this word was copywrited by the company "PopSocket" we were using the term to describe the product. We are unable to make post or reply to customers. In this happening, all business we would do on our Facebook page is now also put on hold. We would like this resolved by removing the hold on our Facebook accounts. We will delete any post that is about a "PopSocket" product. **There is four accounts total: Back Road Beauties Boutique, The Turquoise Saddle, Turquoise Beauties VIP Page and Back Road Beauties-Pearland.** If you could please get back to us ASAP that would be appreciated.**Dayde Copeland and Roxanna Reed,*Manager and Owner of Back Road Beauties
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Facebook

Customer service issue
Reported by GetHuman711107
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 663 others
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Timeline
GetHuman711107 started working on this issue
May 23rd 2:50pm