I tried logging in to my account on Friday, when I did it, Facebook told me I was using...

GetHuman-jicrensh's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-jicrensh's own words
I tried logging in to my account on Friday, when I did it, Facebook told me I was using an old password and that I change mine on Thursday, which I never did. I can’t use the password reset because the email I have on my account is extremely old and I can’t access anymore and I never bothered to change it. I don’t have my phone number or any trusted contacts on my Facebook so I can’t reset my password that way. So I indicated that my account has been hacked and Facebook promptly disabled it. The problem is when I went through the whole procedure to confirm my identity and get back into my account Facebook wanted me to use the email that is on my account to contact me and since I can’t get them to contact me on the email account that I’m currently using I have no way of going through the verification process to get back into my account .
GetHuman-jicrensh did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-jicrensh
May 22nd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 17 customers so far
Similar issue to 309 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jicrensh started working on this issue
May 22nd 8:19pm
GetHuman-jicrensh indicated the issue is not fixed yet.
May 22nd 10:22pm
GetHuman-jicrensh indicated the issue is not fixed yet.
May 23rd 2:33am
GetHuman-jicrensh indicated the issue is not fixed yet.
May 23rd 6:02pm
GetHuman-jicrensh indicated the issue is not fixed yet.
May 24th 7:44pm
GetHuman-jicrensh indicated the issue is not fixed yet.
May 26th 7:48pm
GetHuman-jicrensh indicated the issue is not fixed yet.
May 26th 7:48pm
GetHuman-jicrensh indicated the issue is not fixed yet.
May 27th 11:02pm
GetHuman-jicrensh indicated the issue is not fixed yet.
May 27th 11:03pm