Hi,**I am Aung Khant Nyar and I am one of the admins for KMC Private High School page...

GetHuman-djakn's customer service issue with Facebook from May 2018

4 views
 | 
50 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-djakn's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-djakn's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-djakn will want to follow the link below to head to their help center. We will check on GetHuman-djakn later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-djakn may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-djakn's own words
Hi,**I am Aung Khant Nyar and I am one of the admins for KMC Private High School page. This page has three admins: me (Aung Khant Nyar), my mother(Ohn Mar Khant) and my father(Khin Mg Cho). *My father's account and the page have been hacked on May **,**** and all three of us were removed from admin role. After seeing a few new posts, it was glaring obvious that the page has been hacked. And my dad could no longer login to his account, the email he used to sign up and the password have both been changed. My account and my mother's account were not hacked hopefully.*Our family owns a prestigious school and on that page, we only post school activities and programs. So, the new posts are really insulting to our school's image. *Our school page has a total of ****** likes and ****** followers. We are customers of facebook's ad campaign and we've spent $****.** to get such number of likes and followers.We have been using this page since ****.*We really need your help to walk us through the process to recover my father's account and the school page. *I've tried my best to describe all the details. And we've tried every single possible way on facebook help page but it wasn't helpful.
GetHuman-djakn did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-djakn fixed the problem
We are waiting for GetHuman-djakn to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-djakn fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-djakn
May 22nd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 50 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-djakn started working on this issue
May 22nd 5:40pm