Facebook keep saying it resolved and it's not. My ex boyfriend hacked into my Facebook...

GetHuman-shauntef's customer service issue with Facebook from May 2018

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The issue in GetHuman-shauntef's own words
Facebook keep saying it resolved and it's not. My ex boyfriend hacked into my Facebook and I cannot access it because he took out my email address and phone number and put his in. Therefore when I try to reset the password its sending the reset link* code to his number or email. We have been broken up for almost a year, I would like my Facebook back this is my account with my pictures and friends. If you do the research you can see on my Facebook account the email listed is *****@***.com, that is not my email that's his. My email is *****@***.com. Please can you send me something where I can gain access back to my account. Thank you
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Customer service issue
Reported by GetHuman-shauntef
May 22nd, 2018 - 8 mons ago
I have an issue with Facebook too
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GetHuman-shauntef started working on this issue
May 22nd, 2018 1:45pm