My account is hacked and some unknown person is sending messages to all who are in my f...

GetHuman707190's customer service issue with Facebook from May 2018

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0 following
Help with my Facebook issue
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GetHuman707190's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman707190 will want to follow the link below to head to their help center. We will check on GetHuman707190 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman707190 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman707190's own words
My account is hacked and some unknown person is sending messages to all who are in my friends. My Facebook ID is Lalitha Gokul. I do not remember any information related to this FB ID as I have not used this account for the past ** years. I am using another facebook ID. Suddenly my friends started receiving some bad messages from my facebook ID. I tried to deactivate*delete but I could not do it as I forgot all the password for this ID. Requesting you to please delete the "Lalitha Gokul" facebook account permanently. Pls let me know if u need any further details.
GetHuman707190 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman707190
May 22nd, 2018 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 547 others
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GetHuman707190 started working on this issue
May 22nd, 2018 10:12am