Good morning, I forgot my password and have been unable to access my account now..I lod...

GetHuman-belloola's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-belloola's own words
Good morning, I forgot my password and have been unable to access my account now..I lodged a complain and I was told to send my picture holding a valid ID to confirm, I have done that and I still haven't gotten any reply from you. Here is my Facebook details....name- Bello Olapade Emmanuel, email- olapadebello@Yahoo.com....the issue now is I can't access this email now, but I have a new email now and I don't wanna loose this account. Please help me out thank you.
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Customer service issue
Reported by GetHuman-belloola
May 22nd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 602 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-belloola started working on this issue
May 22nd 7:37am
GetHuman-belloola indicated the issue is not fixed yet.
May 22nd 8:51am