I received * different sets of emails on Friday may **th. Each set was about * emails a...

GetHuman-kylemcn's customer service issue with Facebook from May 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kylemcn's own words
I received * different sets of emails on Friday may **th. Each set was about * emails a piece. They stated that someone was trying to sign into my account using a galaxy phone. I personally have an iPhone. So I went through the steps to “secure my account.” It worked fine for the first two times that I was notified of someone signing into my account with a galaxy phone. The third time the emails came to my phone, they were in a different language. I’m guessing Arabic because the first emails said that someone tried signing in from Baghdad Iraq. So I went in and tried signing in again but the two ways that I could receive a new code to sign in was either by email or sms. Funny thing about that is that the email listed to get the new code to go to was not listed. I have a gmail account, and it was going to send to a hotmail account. It also has a different phone number listed to to send a sms to. And I can’t edit the two options. So I’m stuck and I don’t know where to go from here to get back into my account.
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Customer service issue
Reported by GetHuman-kylemcn
May 22nd, 2018 - 8 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman-kylemcn started working on this issue
May 22nd, 2018 1:28am