FB no longer sees my account when I try to log in.

GetHuman-vansoole's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-vansoole's own words
Me, Chris van Soolen, Mina van Soolen's MOTHER, is trying to log into HER OWN account. And FB doesn't see it AT ALL. It only see's Mina's account. We even tried DELETING Mina's account, and lo, you guys recovered and restored it anyway on one of my log-in attempts. I thought deleting an account was permanent???***I've had my FB account since ****. I'd really like to be able to log in. I don't want to create a new one. Seriously. Help me log in!!!! I can access Messenger just fine with my phone. My login email address is *****@***.com. Yes, the same as Mina's original account, which is why we deleted her original account and she created a second one.***My twitter account still speaks to my FB account, which is how I... sort of... still keep in touch with folks. But I'd really like to access my account. Thank you!
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Facebook

Customer service issue
Reported by GetHuman-vansoole
May 22nd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 348 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-vansoole started working on this issue
May 22nd 1:25am
GetHuman-vansoole indicated the issue is not fixed yet.
May 23rd 8:11pm
GetHuman-vansoole indicated the issue is not fixed yet.
May 25th 9:23am
GetHuman-vansoole indicated the issue is not fixed yet.
May 25th 9:23am
GetHuman-vansoole indicated the issue is not fixed yet.
May 25th 9:25am