I lost my phone on Friday and had to get a new one today. I no longer have access to th...

GetHuman706219's customer service issue with Facebook from May 2018

4 views
 | 
255 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman706219's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman706219 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman706219's own words
I lost my phone on Friday and had to get a new one today. I no longer have access to the original email for my account and have tried adding my new email but it won't accept because I can't access the old one. Normally, a code would be sent to my phone to log on a new device but for some reason that's no longer an option? I still have the same number, just a different phone, so am not sure why it won't come through or what else I can do. The old email address was a rocket mail account* I can verify my trusted contacts and other personal information. How can I get back into my account?
GetHuman706219 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman706219 fixed the problem
We are waiting for GetHuman706219 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman706219 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman706219
May 21st, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 255 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman706219 started working on this issue
May 21st 10:58pm