I lost my phone on Friday and had to get a new one today. I no longer have access to th...

GetHuman706219's customer service issue with Facebook from May 2018

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The issue in GetHuman706219's own words
I lost my phone on Friday and had to get a new one today. I no longer have access to the original email for my account and have tried adding my new email but it won't accept because I can't access the old one. Normally, a code would be sent to my phone to log on a new device but for some reason that's no longer an option? I still have the same number, just a different phone, so am not sure why it won't come through or what else I can do. The old email address was a rocket mail account* I can verify my trusted contacts and other personal information. How can I get back into my account?
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Customer service issue
Reported by GetHuman706219
May 21st, 2018 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 255 others
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GetHuman706219 started working on this issue
May 21st, 2018 10:58pm