GetHuman705827's customer service issue with Facebook from May 2018
Help with my Facebook issue
The issue in GetHuman705827's own words
Greetings, many years ago I created a profile page for a church (when I was ignorant of the difference between a personal profile and an organizational page). When I logged on after many months of not having logged on, it asked me to input a new name that was "valid" so I put in a name (my grandfather) just so I could access it. It is now requiring me to confirm it with security checks. The only option available has been identifying friends. Well, most of the people who have "friended" the organization over the years are unknown to me. So I failed that security question. My intent is to have the page deactivated, but only after I tie up the loose ends (pages that it's the admin of, etc.) But I am unable to do that until I have full access to the page. Anyway, I'd appreciate help in gaining access to the page. Thanks.
GetHuman705827 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman705827 fixed the problem
I was able to access the account finally by correctly identifying five friends of the profile page. Facebook puts up five photos and a selection of names to choose from* if you choose all five correctly, you "win". While some names I didn't recognize, I was able to look up on the profile's public friends list to compare. It was tedious but it worked. It should be noted that Facebook used its face recognition algorithm to select and "name" the faces of friends, and didn't always do it accurately!
Please help with my Facebook issue
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