Hello.. I have a problem that i desperately need help fixing! It has been since Saturd...

GetHuman-kplunchl's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-kplunchl's own words
Hello.. I have a problem that i desperately need help fixing! It has been since Saturday and i have gotten no where! My current account is locked out because i could not remember the password. After multiple attempts, and HOURS of time, it found a old account that i have not used in a long time... changed the password for that , so i deleted that account. I still am NOT ABLE to get into my current account. I have tried the sending the code to * trusted friends, however they can not pull up the site and give me a code. So i am still not able to get into this account! VERY frustrating! I DO NOT want to create a new account because i will loose all pictures, recipes etc! CAN YOU PLEASE HELP?? KATHY PARSONS. p.s. the only email i have now tells me it doesnt exist because of the old account that i am trying to delete! Here is my * if y ouiu can text me something **********
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Customer service issue
Reported by GetHuman-kplunchl
May 21st, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 187 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kplunchl started working on this issue
May 21st 6:19pm
GetHuman-kplunchl indicated the issue is not fixed yet.
May 21st 7:22pm
GetHuman-kplunchl indicated the issue is not fixed yet.
May 22nd 7:43pm
GetHuman-kplunchl indicated the issue is not fixed yet.
May 24th 7:48pm