My iPhone had turned off and would not turn back on. As a surprise my husband bought me...

GetHuman-ahoneywe's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-ahoneywe's own words
My iPhone had turned off and would not turn back on. As a surprise my husband bought me a new phone on his plan but due to the previous number still being active I couldn’t switch it to the old number. My Facebook has two step log in but I don’t have access to *****@***.com, *****@***.com, *****@***.com, or **********. So I am unable to log into my old account but need to for my team pages and contacts. I have already sent in my ID and a picture of me with a code but no response
GetHuman-ahoneywe did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-ahoneywe
May 21st, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 196 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ahoneywe started working on this issue
May 21st 6:18pm
GetHuman-ahoneywe indicated the issue is not fixed yet.
May 22nd 12:31am
GetHuman-ahoneywe indicated the issue is not fixed yet.
May 22nd 7:25pm