Facebook logged it self out on my phone. I have tried logging back in with what I had w...

GetHuman703740's customer service issue with Facebook from May 2018

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The issue in GetHuman703740's own words
Facebook logged it self out on my phone. I have tried logging back in with what I had wrote down with my Password. I have tried changing password and it is even telling me that my email and phone * doesn't exist. I would really like to have my original fb back and not create a new one. I have many pics of my deceased sister and also my sons senior year grad. Is there any way you can help me with this?
GetHuman703740 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman703740
May 21st, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 19 customers so far
Similar issue to 641 others
4 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman703740 started working on this issue
May 21st 12:48pm