Facebook has the WORST customer service. Even after filling out the Child Data Request...

GetHuman-mommalov's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mommalov's own words
Facebook has the WORST customer service. Even after filling out the Child Data Request form and paying for a notarized letter to get his videos and photos sent to me, the employees I briefly spoke with refused to help me, telling me that the situation doesn't have anything to do with underage minors nor a parent inquiry (which is what it is about) , despite the fact that the form I sent was for exactly this situation. Instead I got the same copy and paste message about me contacting the wrong department and when I tried to contact the department in control of verifying IDs, they marked my son's account to be deleted. The whole time I stressed that I don't have copies of the photos and videos anymore, heck, I even paid $** to get a letter notarized for the Child Data Request form, but the employees I dealt with couldn't careless. It's actually sad. Why work in customer service if you're not going to go above and beyond to fix the user's problems?
GetHuman-mommalov did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-mommalov
May 21st, 2018 - 8 mons ago
I have an issue with Facebook too
Seen by 2 customers so far
Similar issue to 551 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-mommalov started working on this issue
May 21st, 2018 4:56am
GetHuman-mommalov indicated the issue is not fixed yet.
May 21st, 2018 4:59am