Hello, *My friends Facebook account has been hacked. They have changed the name on the...

GetHuman-zagurdr's customer service issue with Facebook from May 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zagurdr will want to follow the link below to head to their help center. We will check on GetHuman-zagurdr later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-zagurdr's own words
Hello, *My friends Facebook account has been hacked. They have changed the name on the account, phone number attached and can no longer log into the email attached to the account. I have tried to go through the steps to change her password after it recognized it was an old password that was changed on Saturday, May **th **** without her permission but keep being told to change the email once I log in, which I can not do because the password was changed. Please help me recover her account or send me a link to help send everything to a new email.
GetHuman-zagurdr did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-zagurdr
May 21st, 2018 - 8 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman-zagurdr started working on this issue
May 21st, 2018 2:34am